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Shipping/Returns

Shipping (USA & Puerto Rico Only)

We ship most items to virtually any address in the Continental United States, Hawaii & Puerto Rico. We cannot ship large fly light units to  Hawaii or Puerto Rico.  Be sure your email or phone information is correct when ordering in case we need to contact you concerning your order.

 

 

 DO NOT CHOOSE PRIORITY MAIL WHEN ORDERING FLY LIGHTS! 

 

FLY LIGHTS ARE SHIPPED UPS GROUND or COMMON CARRIER ONLY!

 

Ship To Addresses: Never use Abreviations, the address verification shipment software does not recognize abreviated ship to addresses. Using abreviations in your shipping address may delay the shipment of your order.

Please be sure to use your physical shipping address when ordering fly light units. Fly light units are shipped via UPS with the exception of the FlyWeb fly light. Expedited shipping options are not available for large fly light units. UPS will not ship to a PO Box address.    You may use a PO Box Address for light weight items only. However, you should also include your physical street address as well. 

When you place an order, you can estimate shipping charges in the shopping cart or during our secure checkout process.  

 Time in Transit: Orders process the same business day. Most items are shipped within 3 to 5 business days. UPS, USPS, FedEx or Common Carrier transit time does not begin until the order has actually shipped. Some large orders can take 7 to 10 days to arrive at your ship to destination after your order is placed. You will receive tracking information once the package is shipped. Any discrepancies in transit time are between you and the shipper once your order is shipped. 

**NOTE: For our protection and the protection of all credit card holders, large orders often take up to 72 hours to process. Before a large order can be processed, the payment method must be deposited and cleared by our merchant processor and/or our banking institution. (PayPal payments can take up to 5 days to clear.)

Hours of Operation: Business hours are Monday Through Friday, 9:30 A..M. to 4:30 P.M. (EST).

Orders are not processed on Saturday, Sunday, Holidays or observed "Long Holiday weekends"UPS will not deliver your package on weekends or legal holidays or during inclement weather conditions .This applies to all shipping methods, including any expedited shipping methods including USPS Priority Mail.

Order Cancellations: It is important that you make sure your order is correct before you complete your transaction on our website.

Orders canceled or refused after they have started processing for shipment will be subject to all shipping and return shipping fee's, restocking fee's or intercept fees charged by our shipper (if applicable) These charges will  be deducted from your refund once the order is returned to us. We cannot pay return shipping fees for canceled orders once they have been processed and/or shipped, delivered or refused. 

NOTE:  Fly WEB USA reserve the right to cancel and issue a refund relating to any order placed on our website due to typo's, pricing, shipping fee errors, software glitches, incorrect or unverifiable shipping addresses or any payment method we find questionable or orders placed outside the continental USA. 

Returns Policy: You may return most new, unopened items within 30 days of delivery for a full refund minus original shipping & handling charges. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).

Should you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you do not have an account or are unable to log in to your account, please contact us indicating your order number, shipping address, phone number, name of item and reason for return. You may use the contact us link tab above to send us your return request. Customer is responsible for any return shipping & handling fees unless your order was damaged during shipment and we are notified within 1 business day of the confirmed delivery date. Be sure to check your package and items for damage as soon as they arrive and before the delivery driver leaves whenever possible.

Refunds: (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Your refund will be minus original shipping and handling fees as well as a 20% restock fee.

Late or missing refunds: (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please Contact Us

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Contact Us and send your item to: Fly Web USA 4 Nashua Ct, Ste 19 Baltimore Maryland 21221.

Should you have questions about your refund, please email Fly Web USA at: Contact Us